TheLivU Privacy Policy

Transparency, Security, and Trust

1️⃣ Terms & Conditions

By using TheLivU, you agree to:

  • Provide accurate information when booking or registering.
  • Follow the session guidelines and respect the therapist-client relationship.
  • Understand that online therapy is a supportive service, not a substitute for emergency medical care.
  • Acknowledge that TheLivU may update its policies from time to time.

2️⃣ Cancellation & Refund Policy

We respect your time and understand plans can change.

  • Cancellation Notice: Give at least 24 hours’ notice for a full refund or to reschedule.
  • Late Cancellations: Less than 24 hours’ notice — full session fee applies.
  • No-Show: Full session fee charged.
  • Prepaid Packages: Refunds only for unused sessions (attended sessions are deducted).
  • Special Circumstances: Contact us — we’ll do our best to accommodate.
  • How to Cancel/Reschedule: Reach out to us during business hours.
  • Refund Processing: Usually within 7 days of cancellation.

By booking, you confirm you’ve read and understood these policies.

3️⃣ Privacy Policy

We take your privacy seriously:

  • All personal information is confidential.
  • Sessions are private and secure.
  • We never share your information without your consent, except as required by law.
  • We use your data only to provide therapy services and improve your experience.

4️⃣ Minor Reporting Policy

For clients under 18:

  • Parental or guardian consent is required.
  • We follow local laws for reporting concerns about safety, abuse, or risk of harm.
  • Our therapists will guide parents/guardians as needed while keeping the child’s well-being in focus.

5️⃣ Information & Security Policy

Your data is safe with us:

  • All communications are encrypted.
  • We maintain secure servers for all records.
  • Only authorized staff can access your information.
  • We regularly update security measures to protect your data.

6️⃣ Clinical Report Release Policy

  • You can request your session notes or clinical reports anytime.
  • Reports are released only to you or an authorized person with your consent.
  • We may take up to 7 days to process requests.
  • Requests can be made via email or through our support team.